TRAVELHORIZON CLUB’S
GENERAL TERMS OF MEMBERSHIP
IN EFFECT AS FROM JANUARY 17th, 2011
TRAVELHORIZON BV is a company incorporated under the laws of the Netherlands having its registered office at Randwycksingel 35, 6229 EG Maastricht (Holland), and registered with the Amsterdam Trade and Companies Registry under company number n° 33291866 (hereinafter referred to as « TRAVELHORIZON »).
Any Internet user wishing to become a member of TRAVELHORIZON’s club (“the Club”) must acknowledge they have accepted these General Terms of Membership (hereinafter referred to as the “General Terms of Membership” or “GTM”) by ticking the box provided for this purpose.
To become a Member of the Club, a person must be over 18 years of age and have the legal capacity to contract in compliance with the provisions of the General Terms of Membership.
Article 1: Definitions
- « Client »: designates any person who has registered on the Internet Site and bought a Holiday organised by TRAVELHORIZON from the Internet Site;
- « Member »: designates any physical person (this term strictly excludes legal entities, associations, organisations, groups or companies) who has correctly registered on the Internet Site with a valid e-mail address and has joined the Club;
- « Club »: designates the club exclusively reserved for the Internet users who have joined it, which offers specific services and advantageous promotional offers reserved for its Members;
- « General Terms of Membership »: designates the Club’s general terms of membership, such as stipulated by the present provisions;
- « General Terms of Sale»: designates the Internet Site’s General Terms of Sale;
- « Partie(s) »: jointly designates TRAVELHORIZON and the Client;
- « Holiday »: designates the touristic products sold by TRAVELHORIZON and available from its Internet Site, and in particular, accommodation offers, service offers and touristic package offers, excluding the products presented in the “Flight included” rubric, any option or service bought without accommodation, any cancellation, any product expressly excluded from the loyalty programme (such as those specified on the Site).
- « Internet Site » designates the Internet sites of the TRAVELHORIZON group, and notably, those available at the following web addresses : www.skihorizon.com, www.travelhorizon.com, www.spahorizon.com, www.net4ski.com, www.net4sea.com, www.totemvoyages.com, www.halloween.be. The Internet Site includes its infrastructure and its contents (and in particular, all texts, sounds and fixed or animated images).
Article 2 : Membership
2.1. Becoming a Member of the Club allows the Member to benefit from specific services, advantageous or exclusive promotional offers, and possible price reductions on certain Holidays. Those who are Clients also have the possibility to obtain and consult their travel documents.
2.2. To join the Club and benefit from possible price reductions, Members must fill in an on-line form and provide certain indispensable data.
Any membership registration submitted with an incomplete form or a form providing erroneous and/or unreliable data may be cancelled by TRAVELHORIZON without notice, and this cancellation shall not give rise to any indemnity.
When registering, the Member must enter a username and a password, which shall be unique and personal. The Member hereby undertakes that he/she will neither cede nor disclose them to any third party.
The Member furthermore undertakes not to duplicate his/her registration without TRAVELHORIZON’s prior authorisation.
The Members may at any time decide to withdraw from the Internet Site’s data base in the conditions provided for by these General Terms of Membership.
2.3. After the registration, the membership to the Club shall remain valid for an undetermined period of time.
2.4. A person is only entitled to register once as a Member. Under the term “person”, we understand an individual belonging to the same household (same name, same address, same e-mail address and/or a person who benefits from the same Holiday).
2.5. The Member has a retraction right: he/she may withdraw from the Club within seven (7) days as from the date he/she has joined it, by notifying this withdrawal by e-mail to the following address service-client@travelhorizon.com or by letter to TRAVELHORIZON, 455 avenue Galilée 13857 Aix en Provence Cedex3 France.
When using part or all of his/her Loyalty Points, the Member looses his/her retraction rights.
Article 3 – Loyalty Points
3.1. Members receive Loyalty Points according to the terms provided by these General Terms of Membership (including its Annex A) in effect on the date of occurrence of the event causing the granting of such Points.
The number and validity of the Member’s Loyalty Points at a precise time will be specified in his/her « My Account » / « My Vouchers » rubric.
3.2. Loyalty Points are granted personally and may neither be ceded nor transferred to a third party.
3.3. Loyalty Points’ use and counter-value. Loyalty Points entitle Members to a price reduction upon the firm purchase of a Holiday on the Internet Site. The Loyalty Points’ value shall be directly deducted from the price when the Member orders a Holiday, according to the provisions of the General Terms of Sale and the General Terms of Membership (including the stipulations of Annex A of the GTM) effective on the date of the order. Loyalty Points having the closest expiry date shall be used in priority and they shall be deducted in priority from the handling fees, then from the price of the Holiday, up to their whole amount.
3.5. Several Members may not combine their Loyalty Points for the purchase of one same Holiday.
3.6. Duration and validity. Loyalty Points are exclusively valid during the Member’s membership to the Club and for two (2) years as from the date they are granted to the Member. In case the Member withdraws from the Club, he/she shall loose his/her Loyalty Points.
3.7. Length of validity. The Loyalty Points are valid only during the registration period of the Member of The Club and for a duration of two (2) years after their granting. Any unsubscription to The Club implies the loss of all Loyalty Points.
3.8 Use of your Loyalty Points at the payment:
- The total amount of reductions the client can benefit from cannot exceed 10% of the displayed price of the booking.
- The fidelity points held by the client at the date of the booking are applicable for a maximum of 10% of the total amount of the booking, including the use of promotional codes and other personal reductions.
o Example1 : You have 60€ worth of loyalty points and the total payable amount is 400€. You can use a maximum of 40€ in loyalty points to pay this booking.
o Example 2: You have 60€ worth of loyalty points and the total payable amount is 800€. You can use all of your loyalty points worth 60€ to pay this booking.
Article 4 – Inviting new members
4.1 “Inviting new members” is an invitation system which generates loyalty points for a Member if an individual joins “Le Club” after having been recommended by the Member. Members can invite internet users to join “Le Club” in order to become Members themselves. The “Invitor” is the Member who invites individuals to join “Le Club” and whose email address is given by the “Invitee” when he/she registers. The invited Members are called the “Invitees”, an “Invitee” can register when he/she has been invited to join by an “Invitor” and when he/she indicates the “Invitor’s” email address when registering. In this way, an “Invitee” can only have one “Invitor”, even if he/she has received invitations from several different Members. The “Invitors” are informed of the “Invitee’s” registration in the rubric
« My Account/loyalty and invitations/invitations ».
4.2 Only those known personally and physically to the inviting Member should be invited to join. The “Invitor” commits to sending invitations only to those whose email addresses he/she has obtained through personal relations with the email address holder.
4.3 Upon the first completed purchase of over €60 (not including reductions applied beforehand) made by an “Invitee”, the “Invitor” will see Invitee Loyalty Points credited to his/her account as indicated in Annex A. He/she may be credited with as many vouchers as Invitees that he/she has invited.
4.4 The “Invitee Loyalty Points” are valid for a period of up to two years (2) from date of issue.
4.5 The inviting of large amounts of new members for direct or indirect lucrative gain by any means is strictly prohibited. If TRAVELHORIZON notices any serious irregularities in the use of the Invitation system, it may take any adequate measure to ensure that such irregularities cease, including the expulsion of the Member without any sort of indemnity for the Member.
Article 5 – Protection of the User’s Personal Data
5.1. The Site has been regularly registered with the Dutch Data Protection Authority (Dutch DPA).
- The data provided through the Site allow TRAVELHORIZON and its partners to process and fulfil the orders placed by their clients and to propose to them adapted services and offers. In compliance with the effective Dutch law concerning personal data protection (“Wet Besherming Persoonsgegevens”), the information indispensably required by TRAVELHORIZON and its partners for the membership’s processing and fulfilment are preceded by an asterisk in the pages of the Site. Any other data is optional but allows TRAVELHORIZON to understand its Clients better, to optimise the services it offers and to improve safety.
5.3 In addition to the transmission strictly necessary for the membership, and subject to the Member’s prior agreement, TRAVELHORIZON may transmit to its commercial partner the data submitted by the Member.
5.4 The personal information submitted by the Members may be used by TRAVELHORIZON for the sending of newsletters and the promotion of products or services similar to those provided by TRAVELHORIZON. Upon the sending of each of these e-mails, you will have the possibility to withdraw from the newsletters’ subscription file or to oppose the use and processing of your personal data.
5.5 In compliance with the effective Dutch law concerning personal data protection (“Wet Besherming Persoonsgegevens”), you are entitled to accede to, to modify, rectify and suppress the data that you have submitted. You are also entitled to oppose the use and processing of your personal data by sending an e-mail to the following address service-client@travelhorizon.com or a letter to TRAVELHORIZON’s Customer Service Department 455 avenue Galilée
13857 Aix en Provence Cedex3
France.
Article 6 – Right of Modification
6.1 TRAVELHORIZON reserves the right to modify the General Terms of Membership, at any time, and without further notification than the publishing of the General Terms of Membership on the Site, and to interrupt or terminate the loyalty programme, subject to the sending of an e-mail notification to the address declared to the Club. No modification, interruption or termination shall give rise to the payment of any indemnity, of any nature whatsoever.
6.2 However, in the event of a termination of the loyalty programme, the Member shall keep all his/her Loyalty Points for their whole period of validity, until he/she has used all of them during such period of validity.
- Should these General Terms of Membership be violated/infringed, or improperly executed due to the occurrence of technical problems or any other event, TRAVELHORIZON reserves the right to rectify the number of Loyalty Points displayed on the screen and to replace it by the actual number of Loyalty Points granted to the Member in accordance with the effective General Terms of Membership/Sale. Should the Member obtain or use his/her Loyalty Points in contravention to the rules or in a fraudulent manner, TRAVELHORIZON reserves the right to cancel his/her membership to the Club. In such case, the Member would lose the Loyalty Points obtained in this manner without notice or indemnity.
- Any Member encountering a difficulty may send a claim within the shortest time frame by e-mail to the following address service-client@travelhorizon.com or by letter to TRAVELHORIZON, 455 avenue Galilée 13857 Aix en Provence Cedex3 France.
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ANNEX A – LOYALTY POINTS
- Granting of Loyalty Points
The following event : |
Entitles the Member to : |
Time frame : |
|
|
|
Full registration to the Club (the complete form and all questionnaires must be filled in) |
200 points |
48 hours after Registration |
Order, firm purchase, definitive payment and fulfilment of a Holiday |
1 point for 1 euro paid |
48 hours after the end of the Holiday |
Order, firm purchase, Definitive Payment and fulfilment of a Holiday by an “Invitee” |
XX |
48 hours after the end of the Holiday |
- Use of Loyalty Points
For the following event : |
This number of points : |
Entitles the member to the following reduction : |
|
|
|
Purchase of a Holiday |
50 points |
1 euro |
For orders paid in foreign currencies: the value of the Loyalty Points shall equal its counterpart in euros (the rate effective on the date of the transaction shall be applied).